Contact FamilySearch support if you see "Internal Server Error," "500 error," or "Unable to display pedigree."
The Internal server error message appears for several reasons:
- Slow connection
- Browser errors
- System down issues
- Account errors
If you see a server error message, such as, "Internal Server Error," "500 error," or "Unable to display pedigree," try the following troubleshooting steps to resolve the issue.
Troubleshooting
- Did you recently add your Church record number (CRN) to your FamilySearch or Church Account? If so, please contact FamilySearch Support.
- Determine if the issue is browser-related or if it is a system-down situation. Try testing in other browsers.
- Clear cookies or the cache and delete temporary files.
- Run a speed test to check for a slow connection. Go to http://www.speedtest.net. If the download speed is less than 2.0 Mbps to 3.0 Mbps, contact your internet service provider.
- If the issue persists, please contact FamilySearch Support.